Effective Date: 14/09/2026

Smokin Heights (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how Smokin Heights collects, uses, stores, discloses and protects personal information when you visit our website, place an order, contact us, subscribe to our mailing list, become a website member, or otherwise interact with us.

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1. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

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Personal Information

This may include your:

• Name

• Email address

• Phone number

• Billing and delivery address

• Website account or membership details

• Other information you provide when contacting us

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Order and Transaction Information

When you place an order, we may collect:

• Products purchased

• Order history

• Delivery details

• Payment status

• Information required to process or fulfil your order

Payment card and other payment information may be processed directly by third-party payment providers. We do not intend to store complete payment card details ourselves.

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Website and Technical Information

When you use our website, information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and website activity

• Cookies and similar technologies

• Information relating to website performance and usage

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Communications

We may collect information contained in emails, contact forms, enquiries, feedback, reviews or other communications you send to us.

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2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order or create an account

• When you subscribe to our mailing list

• When you contact us by email, telephone or through our website

• When you provide information in connection with an enquiry or customer service matter

• Automatically when you use our website, including through cookies and similar technologies

• From third-party service providers where necessary to process an order or provide our services

Where reasonably possible, we will collect personal information directly from you.

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3. How We Use Your Information

We may use your personal information to:

• Process, prepare and deliver orders

• Process payments

• Communicate with you about your orders

• Respond to enquiries and provide customer support

• Manage website accounts and memberships

• Send information you have requested

• Send newsletters, updates, offers and other marketing communications where permitted

• Improve our website, products, services and customer experience

• Maintain business and transaction records

• Detect and prevent fraud, misuse or security issues

• Meet legal, regulatory and administrative obligations

We will only use or disclose personal information for purposes that are reasonably necessary for our business activities and in accordance with applicable privacy laws.

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4. Marketing Communications

If you subscribe to our mailing list or otherwise provide your details for marketing purposes, we may use your information to send you newsletters, catalogue information, seasonal updates, promotions and other information about Smokin Heights.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We will provide a simple and free way to opt out of direct marketing communications and will act on valid unsubscribe requests within a reasonable period.

Your decision to opt out of marketing communications will not affect your ability to place orders or otherwise interact with Smokin Heights.

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5. Sharing and Disclosure of Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business, including to:

• Payment processors and payment service providers

• Postal and courier services

• Website, hosting and technology service providers

• Email and mailing-list service providers

• IT and technical support providers

• Professional advisers where necessary

• Government agencies, regulators or law enforcement authorities where required or authorised by law

These service providers may only receive information that is reasonably necessary for them to provide their services.

We may also disclose personal information where required by law or where necessary to protect our rights, property, customers or business.

If Smokin Heights is sold, merged, reorganised or otherwise transferred, personal information may be transferred as part of that transaction where permitted by law.

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6. Overseas Disclosure

Some of the third-party service providers we use to operate our website, process payments, provide technology services or manage communications may store or process personal information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy obligations.

The countries in which information may be processed can vary depending on the service providers we use.

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7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality

• Improve website performance

• Understand website traffic and usage

• Remember preferences

• Improve the online shopping experience

• Assist with website security and analytics

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

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8. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We use appropriate security measures for the nature of the information we hold. However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business records, resolve disputes and meet legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

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9. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

We will respond to requests for access or correction in accordance with applicable privacy laws.

To make a request, please contact us using the details provided in Section 12.

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10. Privacy Complaints

If you believe that Smokin Heights has handled your personal information in a way that does not comply with applicable privacy laws, you may contact us and make a privacy complaint.

Please provide sufficient details about your concern so that we can investigate and respond.

We will take reasonable steps to investigate and resolve privacy complaints within a reasonable period.

If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

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11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

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12. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Smokin Heights
69 Dennett Rd
PO Box 148
Kapunda SA 5373

Email: smokinheightsiris@hotmail.com

Phone:
Mel: 0417 879 293
Bailey: 0477 547 188

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13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or legal obligations.

Any updates will be published on this page with a new Effective Date.

We recommend checking this page periodically for the most current version of our Privacy Policy.