Effective Date: 01/09/2025

​

Smokin Heights (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 

https://www.smokinheights.com.au/ or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

​

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and payment details (processed securely via third-party payment providers).

Order Information: Purchase history, product preferences, and delivery details.

Website Usage Information: IP address, browser type, device information, and cookies to improve your browsing experience.

Communications: Messages, emails, or feedback you provide through our contact forms or customer service.

​

2. How We Use Your Information

We use your information to:

Process and deliver orders.

Respond to inquiries and provide customer support.

Improve our website, products, and services.

Send updates, offers, or marketing communications (you can opt out at any time).

Meet legal and regulatory obligations.

​

3. Sharing of Information

We respect your privacy and will not sell or rent your personal information. We may share your information with:

Service Providers (e.g., payment processors, couriers, IT support).

Legal Authorities when required by law or to protect our rights.

Business Transfers if our business is merged, sold, or reorganised.

​

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

Enhance site performance.

Analyse traffic and user behaviour.

Personalise your shopping experience.

You can control or disable cookies through your browser settings, but some features of our site may not function properly without them.

​

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While we strive to use industry-standard security measures, no method of transmission over the internet is completely secure.

​

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

Access the personal information we hold about you.

Request correction of any inaccurate or outdated information.

Opt out of receiving marketing communications.

To exercise your rights, please contact us (see Section 8).

​

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

​

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Smokin Heights
📍 69 Dennett Rd, PO Box 148, Kapunda SA 5373
📧 smokinheightsiris@hotmail.com
📞 Mel (0417 879 293) Bailey (0477 547 188

​

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Effective Date.”